​​​Quotes & Estimates

• All estimates are provided in good faith.

• Final pricing may change if unexpected circumstances arise (for example, seized hardware, corrosion, or previously undisclosed modifications).

• Any additional charges will be discussed with and approved by the customer before additional work proceeds.​​

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Customer-Supplied Parts

• Peninsula Hitch may install customer-supplied products.

• The customer is responsible for ensuring the parts are compatible with their vehicle.

• Peninsula Hitch is not responsible for manufacturing defects or missing components.​​

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Parts Supplied by Peninsula Hitch

• Parts supplied by Peninsula Hitch remain the property of Peninsula Hitch until paid in full.

• Product warranties are provided by the applicable manufacturer and remain subject to the manufacturer’s terms.​​

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Appointment Requirements

• The vehicle must be safely accessible.

• Sufficient space must be available around the vehicle.

• The customer must remove personal belongings that may interfere with the installation.

• The vehicle may need to be reversed onto ramps to complete hitch or wiring installation.

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Cancellations

• Please provide at least 24 hours' notice if you need to cancel or reschedule.

• Special-order parts may be subject to supplier return policies or restocking fees.

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Payments

• Payment is due upon completion of the installation unless otherwise agreed.

• Accepted payment methods are listed on the Service Pricing page.

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Mobile Service

• Mobile service is available throughout the Saanich Peninsula. Travel charges are calculated from our North Saanich service base. See the Service Pricing page for details.

• Travel outside the regular service area may be subject to additional charges.​​​

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Customer Responsibility

• Customers must advise Peninsula Hitch of any known vehicle issues, damage, repairs, or modifications that may affect the installation.